Now, don’t get me wrong, I think healthy debate is great and essential to sharing ideas and provoking new thoughts. Recently however, I’ve noticed a worrying trend emerging when these debates are played out over Twitter.
Being limited to 140 characters means the message is inherently short and a light tone of voice is easily lost. This can lead to @replies sounding brusque and rude even when that wasn’t the initial intention. I’ve seen debates quickly become confused, heated, personal and end in both parties trying to explain where the other misunderstood them. I’ve also seen people get frustrated and soon what had started as an innocent debate becomes tantamount to public humiliation.
I’ve cringed with embarrassment at my Twitter feed to see people try to belittle each other and have the last word. Now, your followers won’t want to unfollow you if most of the time your tweets are insightful, entertaining or link to great content but they’ll lose respect for you very quickly if you show your dark side too often.
After reading Jon Tan’s article ‘We, who are web designers’ the other day I felt really proud to be part of such a self-nourishing industry and Twitter is a great way to feel connected to the industry as a whole organism. I like to think of the people I follow as being a big group of friends who want to help and encourage each other - but friends don’t humiliate each other in public.
So I propose that if your conversation is getting even a little heated, confusing or long, that you take it somewhere more private. Try an Twitter app like Privately (group direct messaging) Skype, email or even call them if you know them well enough. Then, if you think it’s worth sharing you can blog about it later when you’ve had time to digest it.
But all is not lost. If you think you might be guilty of any of these misdemeanours then you can redeem yourself by following this handy checklist.
Handy Checklist:
However many followers you have, remember that what you say on Twitter is public.
Consider your wording very carefully - if you can’t say it nicely then don’t say it at all (as I’m sure your mother told you).
If someone has been rude to you then be the bigger person and just ignore them.
If your conversation goes beyond 3 @replies take it somewhere private.
Don’t be a jerk, play nice.